Shipping policy

Here’s a long, detailed Shipping Policy you can use directly on your store:

Shipping Policy

Last Updated: February 11, 2026

Thank you for shopping with us. Below you will find important information regarding our shipping procedures, timelines, and policies. Please read carefully before placing your order.

📦 Order Processing

All orders are processed in the order they are received.

Due to the Chinese New Year holiday, our international manufacturing and fulfillment partners will be temporarily closed.

Orders placed before February 26th will NOT be shipped until February 26th.

This temporary delay is due to holiday closures and high seasonal demand. By placing an order, you acknowledge and agree to this extended processing time.

Once operations resume, orders will begin processing immediately.

⏳ Processing Times (After February 26th)

  • Standard Processing Time: 2–5 Business Days

  • During High Demand Periods: 5–7 Business Days

Processing time refers to the time it takes to prepare, package, and dispatch your order. This does NOT include shipping time.

Orders are not processed on weekends or holidays.

🚚 Shipping Times

Estimated Delivery Time (after dispatch):

  • United States: 7–20 Business Days

  • Canada: 8–20 Business Days

  • International: 10–25 Business Days

Shipping times may vary depending on:

  • Customs processing

  • Carrier delays

  • Weather conditions

  • Holiday congestion

  • Incorrect shipping information

Please note that these are estimated timeframes, not guaranteed delivery dates.

📍 Tracking Information

Once your order has shipped, you will receive an email containing your tracking number.

Tracking updates may take 3–7 days to appear in the system due to carrier processing.

If you do not receive tracking within 7 business days after February 26th, please contact our support team.

🌎 Customs, Duties & Taxes

For international orders:

Customers are responsible for any customs duties, import taxes, or fees required by their country. We are not responsible for delays caused by customs clearance.

📭 Incorrect Address Policy

Customers are responsible for providing the correct shipping address at checkout.

If an incorrect address is entered:

  • We are not responsible for lost packages.

  • If the package is returned to us, the customer must pay a reshipping fee.

  • If the package cannot be recovered, no refund will be issued.

Please double-check your shipping information before completing your order.

📦 Lost or Delayed Packages

If your package appears delayed beyond the estimated timeframe:

  1. Please allow up to 25 business days before filing a claim.

  2. Contact your local postal service.

  3. Reach out to us with your order number.

If a package is officially declared lost by the carrier, we will either:

  • Send a replacement, or

  • Issue a refund (at our discretion)

We are not responsible for packages marked as “Delivered” by the shipping carrier.

🚫 Order Changes & Cancellations

Orders may only be modified or canceled within 12 hours of purchase.

After 12 hours, orders enter processing and cannot be changed or canceled.

📢 High Demand & Viral Product Notice

Due to high demand and viral social media traffic, shipping times may occasionally be extended.

We appreciate your patience and understanding as we work to fulfill all orders as quickly as possible.

💬 Customer Support

If you have any questions regarding your shipment, please contact our support team with:

  • Your full name

  • Order number

  • A detailed description of your concern

We are committed to providing transparent communication and resolving issues fairly.