Refund policy

Return & Refund Policy

Last Updated: February 11, 2026

Thank you for shopping with us. We truly appreciate your support and want you to feel confident in your purchase. Please read our policy carefully before placing your order.

📦 Processing & Shipping Notice (Chinese New Year)

Due to the Chinese New Year holiday, our manufacturing and fulfillment partners will be temporarily closed.

All orders placed will NOT be shipped until February 26th.

Please understand that this delay is outside of our control and is due to international holiday closures. By placing an order, you acknowledge and agree to this extended processing time.

Once shipping resumes on February 26th, you will receive a confirmation email with tracking information.

🚚 Shipping Times

After February 26th:

  • Processing Time: 2–5 Business Days

  • Estimated Delivery Time: 7–20 Business Days (depending on location)

Shipping times are estimates and may vary due to customs, carrier delays, weather, or high demand periods.

🔁 Returns

Because our 2-in-1 spray hairbrush is a personal care product, we do not accept returns due to hygiene and safety reasons once the item has been opened or used.

However, we will gladly assist you if:

  • Your item arrives damaged

  • Your item arrives defective

  • You received the wrong item

To qualify for a return:

  • You must contact us within 7 days of delivery

  • The item must be unused and in its original packaging

  • You must provide clear photo or video proof

We reserve the right to deny returns that do not meet these conditions.

💸 Refunds

Refunds are only approved in the following cases:

  1. The product arrives damaged or defective

  2. The wrong item was sent and cannot be replaced

  3. The order is officially declared lost by the carrier

If approved:

  • Refunds will be issued to your original payment method

  • Processing time for refunds: 5–10 business days depending on your bank

We do not offer refunds for:

  • Change of mind

  • Incorrect address provided by customer

  • Delays caused by shipping carriers

  • Orders placed before reading the February 26th shipping notice

❌ Order Cancellations

Orders may be canceled within 12 hours of purchase only.

After 12 hours, orders enter processing and cannot be canceled due to automated fulfillment systems.

📭 Lost or Stolen Packages

We are not responsible for packages marked as “Delivered” by the carrier. If your tracking shows delivered but you cannot locate your package:

  1. Check with neighbors

  2. Check your local post office

  3. Contact the carrier directly

If your package is officially declared lost in transit, we will investigate and provide a resolution.

⚠️ Incorrect Shipping Information

Customers are responsible for entering the correct shipping address.

If an incorrect address is provided and the package is returned to us, the customer will be responsible for reshipping fees.

If the package cannot be recovered, we cannot issue a refund.

💬 Contact Us

If you experience any issues with your order, please contact our support team with your order number and clear proof of the issue.

We are here to help and will do our best to resolve any concerns quickly and fairly.